Last updated: 2026-09-30.
This policy sets out when goods supplied by PAK Filters may be returned and how a return is handled.
Returns
- Tell us within 14 days of receiving the goods if you wish to return them.
- Goods must be unused, in their original packaging, and in resaleable condition.
- Quote the invoice number and the PAC part number when you contact us.
- Do not send goods back before we have confirmed the return in writing — unannounced returns may not be accepted.
If we sent the wrong part
If we cross-referenced a part incorrectly, or supplied something other than what was ordered, we cover the cost of return and send the correct part at no charge. Send us the PAC code and a photograph of the element next to its housing and we will confirm.
If the part is correct but no longer wanted
Return carriage is at your cost, and a handling charge may apply on special-order or non-stock items. Items manufactured to a specific order cannot normally be returned.
Refunds
Once the returned goods reach us and have been inspected, we issue a credit or refund to the original payment method, normally within 14 days.
Damaged or short deliveries
Check the consignment on arrival. Note any visible damage or shortage on the carrier’s paperwork and tell us within 3 working days, with photographs.
Contact
Returns are handled by our sales team: info@pak-filter.com, +20 150 5555 577.